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Our Team

The technicians and staff at HERO Heating and Air are a dedicated group of individuals, working together as a team to ensure quality work and customer satisfaction. 

Mandi Branch

Project and Schedule Manager (aka Technician Wrangler)

Mandi is the Project and Schedule Manager, but also the wrangler of technicians for HERO. She has been in customer service more years than she can count and has a passion for all the little things. You can find her any day handling the ins and outs of making sure the technicians are giving their very best and she loves getting to know the customers. She has two teenage boys who are both talented musicians, a partner who is a SRO with Gwinnett County Schools and a spoiled pup Grace. Mandi is back in college, but when not studying or attending functions for the teenagers, she loves to bake, read, play tennis and watch college football.

Jennifer Hall

Accounting and Administrative Specialist

Jennifer was born in Pineville, NC, but she has lived in Gwinnett County, GA for most of her life. She comes from a large family with 3 siblings and a bonus sister (in-law), all of whom she is very close with. She currently lives in Suwanee with her dog, Harold. She loves to read, take Harold on walks, and spend time with her 4-year-old nephew, Charlie. Jennifer has found her home here at HERO as the keeper of the numbers, managing all things accounting and finance.

Jay Ames

Field Techician

Jay has been in the industry since 2016 years and has been with HERO since 2020. He is NATE, EPA608 and Dust Free Clear air quality certified. Jay loves to figure out how things work and be outside whether it's playing golf or camping.

Jason Parker

Field Technician

Jason has been with HERO since 2020. He is a graduate of Ultimate Technical Academy in Sherwood, Arkansas. He also recently received his NATE Certification, is EPA608 and Dust Free Clear air quality certified. Fun fact about Jason is while he is left handed he plays the guitar right handed. He also enjoys being outside and using his smoker!

Kevin Christian

Field Technician

Kevin has been in the HVAC industry since 2002 years and with HERO since 2020. He is EPA608 and Dust Free Clear air quality certified. Kevin loves to spend time outside on the water fishing or in the woods hunting.

Anna Smith


David Fleming